Retour et remboursement

The sale of Items on the Site is exclusively reserved for retail sales and to individuals.
Under no circumstances may the Site be used by professional sellers, whether acting alone or as a group, regardless of their sales channel (online marketplaces, shopping malls, intermediaries, physical stores, etc.). The Customer acknowledges and accepts that Items may only be purchased in quantities corresponding to the average needs of a consumer, both in terms of the number of Items ordered in a single order and the number of individual Orders respecting the usual quantity for an average consumer of the same product. JUBAI reserves the right to refuse any order clearly placed by a professional seller.
Every Customer declares to be aware of the unreliability of the Internet network, especially in terms of relative security in data transmission, no guaranteed continuity of access to the Site, no guaranteed performance in terms of volume and speed of data transmission and propagation of viruses.
JUBAI warns each Customer of the need to implement within their computer or portable or mobile equipment a solution and security measures to prevent the spread of viruses.
The terms and conditions may be subject to change; the applicable conditions are those in effect on the Site on the date your order is placed.
The handling of a defective or non-compliant item (replacement or refund) or the exercise of a right of withdrawal cannot be done directly in the physical stores of the JUBAI brand.
It is mandatory to go through the Site for all complaints about Items purchased online on the Site.
Similarly, an item purchased from one of JUBAI's stores cannot be processed through the Site's services.

All orders require the Client to register or identify themselves via their Client Account.
The Buyer declares (i) to be at least 18 years of age and to have the legal capacity to enter into this agreement under these Terms and Conditions, or (ii) to be a minor with authorization from their legal guardian. The Seller reserves the right to request proof of identity at any time to verify the Buyer's age and/or the aforementioned authorization from the legal guardian.
The Buyer can select the Products of their choice by adding them to the shopping cart and then clicking on the shopping cart to view its contents. The shopping cart contains all the order details, including the total amount including shipping costs, the type of Products ordered, and their quantity. If the Buyer wishes to select other Products, they can continue browsing the Site, knowing that the Product(s) they have just selected are saved in their shopping cart.

To place an order, the Customer must follow the online purchase process and click on "Order" to submit the order.
Payment of the order constitutes acceptance of these Terms and Conditions, the price of the Items and the contents of the order.
A new page will then open, inviting the Buyer to:
- enter their username (email address) and password if the Buyer is already registered on the Site;
- or accurately complete a personal data collection form by filling in the required fields
After payment is validated, JUBAI sends the Customer an email confirming their Order.
All Orders are subject to prior acceptance by JUBAI and are only definitively confirmed after the Customer receives an email confirming the shipment of the Item(s).
If the Customer does not receive any email following their Order, it is up to them to contact JUBAI customer service by email via the contact form located on the "Contact" page of the website.
JUBAI cannot be held responsible in any way for any input error or transmission error that prevents the delivery of the confirmation email and/or the items.
The Customer is advised to print the order confirmation email.
For any questions relating to the tracking of an Order, the Customer must contact customer service by email by filling out the contact form located on the "contact" page of the site, making sure to explicitly specify the number of their order.

Items are delivered worldwide.
The customer is offered several delivery options, chosen by the customer and at the customer's expense. Once the order is prepared, it will be shipped to the postal address provided by the buyer when placing their order.
Thanks to the shipping number, the Customer can track the progress of their package on the website of the carrier chosen by the Customer.
The Customer will receive an order number by email confirming that their order has been successfully processed. The Customer will be kept informed of the various stages of their order by email.
The ordered items will be delivered within a maximum of 30 days from the date the order is registered, provided that full payment has been received. After this period, you have an additional 15 days to contact us to find a solution.
The Customer is informed that it is his responsibility to provide exactly all the details necessary for the proper routing of his Order and for perfect delivery (Access code, access specification for example).
Shipments are announced to the Customer by email, to the email address provided by the Customer. The Customer must therefore provide a valid email address if they wish to be informed of the progress of their order.
If the delivery address provided by the Customer is not valid and therefore results in the package being returned for non-receipt at the address provided, the costs of reshipping the package to the new address provided will be borne by the Customer.
The Customer assumes full and exclusive responsibility for the risks relating to the items from the moment of their delivery.

The items are delivered to the delivery address indicated by the Customer when ordering, at the latest by the date indicated when ordering, depending on the country of delivery.
In Guadeloupe and Metropolitan France, JUBAI makes its best efforts to deliver the order within a maximum of 15 days and undertakes to ship the order within 3 (three) working days from the order date.
In the event of a delivery delay of more than 14 working days compared to the maximum time mentioned above, the Customer may contact JUBAI by email to request the cancellation of their Order within 60 working days.
The contract and therefore the sale will be considered terminated upon receipt by JUBAI of the email or letter by which the Client informs it of their decision, unless delivery has taken place between the sending and receipt of the Client's email or letter.
In the event that the order is definitively cancelled, the Customer will obtain a refund of the price paid for their Order within 30 days of the cancellation confirmed by email.
In the event that the Customer receives the package after the cancellation of their Order, JUBAI will proceed with the refund of the items and the return costs, upon receipt of all of them in their perfect original condition.
Each delivery is deemed to have been made upon the parcel being made available to the Customer, in particular by the carrier, as evidenced by the control system used by the carrier.
If the package is damaged or the item does not match the Customer's Order, the Customer must contact customer service directly by email to obtain a return agreement within 7 days of receipt.
If, for the same Order, the delivery dates of several items differ, the delivery date is based on the date furthest from the order date.

If an item is delivered that does not match the Customer's Order, is defective due to shipping, or does not meet the Customer's requirements, the Customer may return the item to JUBAI. The return shipping costs will be borne by the Customer.

The Customer must return the non-conforming Item to obtain a refund of the price of their Order.

To be eligible for a refund:
The Customer must contact JUBAI no later than 14 days after the day of delivery of the order.
Any claim made after this period will not be accepted and JUBAI will be released from all liability.
If the conditions for exchange or refund are met, JUBAI will send a return validation to the Customer.

The Customer may then return, within 14 days of receiving the package, their non-conforming Item(s), in the original packaging of the Item(s), by tracked mail.

Items must be returned in their new condition: The product(s) must be returned complete - with all accessories - unworn, unwashed, unaltered, and must not show any marks, odor or hair.

In their original, undamaged packaging, with the tag still attached. The Buyer is advised that, for hygiene reasons, returned swimsuits must be tried on over clean underwear.
Returns and exchanges are not possible on sale items.

Any non-compliant return will be rejected and JUBAI will be released from all liability.
JUBAI will only reimburse return shipping costs if the item delivered is different from the one ordered.

If the return is accepted, the refund will be issued within 7 to 10 business days via the payment method used for the purchase.

The Buyer reserves the right to return the ordered product(s) if they are not suitable or as part of exercising their right of withdrawal under the conditions defined in Article 7, Right of Withdrawal, of these Terms and Conditions.
The Buyer has a period of fourteen (14) days, from the day of delivery of the order, to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception of the return costs which are his responsibility.
Download your cancellation form.
The Seller undertakes to reimburse the Buyer for all sums paid. The reimbursement will be made to the bank card account debited at the time of the order, within a maximum period of fourteen (14) days after the Buyer exercises their right of withdrawal, subject to compliance with the conditions mentioned above.
All returns must be shipped to the following address:
22 lot San Francisco Garden, 97118, Saint-Francois, Guadeloupe.
These items must be returned properly protected, in their original packaging (carefully opened packaging will not be considered damaged packaging) and in perfect condition for resale (not damaged, not used or soiled by the Customer).
JUBAI therefore advises the Customer to try on the products in their order while keeping underwear underneath.
Once the return has been validated, JUBAI undertakes to reimburse the Customer for all sums paid, excluding shipping costs, for their Order, as soon as possible and, at the latest within thirty days following the date on which this right was exercised, to the Customer's bank account used for the payment of the items.
Under the right of withdrawal, the costs and risks associated with the return remain the responsibility of the Customer.